Dial-Up PPP Troubleshooting

From time to time, your customers will need technical support with their dial-up accounts.  The following is a list of frequently asked questions and problems that we have encountered with offering PPP connections.  The most common items are listed first.  For each item, the different possible sources are identified along with the appropriate solution.   Technical support is generally handled by the reseller, unless otherwise specified.

• Error Message: "Internet Explorer / Netscape Navigator cannot find the site requested.  Server does not have a DNS entry."

• Error Message: "Dial-Up Networking could not negotiate a compatible set of network protocols that you specified in the server type settings..."

• The User ID and Password logon screen repeatedly appears on screen and will not establish a connection.

• My modem does not dial out automatically when I double-click on the Netscape or Internet icon.

• I forgot my password. How do I get it?

• Error: There is no dial-tone.

• Error Message: "The computer is not receiving a response from the modem.  Please check cabling and connection and re-try"

• Error Message: "Dial-Up Networking could not find the modem specified."

• "You have been disconnected from the remote computer" message pops up on screen and I lose my connection.

• The message "Line is busy, try again later" appears on screen.

• I can hear from the modem the following message "All circuits are busy now, will you please try your call again later"

• I type in a website address and I get the message "Error 404: File Not Found"

• After my modem dials out, I hear a message stating that the number is not in service or has been disconnected.

• As soon as my modem connects, I get an error message that I have been disconnected.

• Why can't I get the maximum speed of my modem?  I have a 33,600bps modem, but I only get 28.8Kbps at best.

• I'm using a US Robotics Sportster modem and can connect to 95Net just fine.  Shortly after however, the connection gets slower and eventually dies.

• How can I get the full 56K speed?

• I signed up for a 56K account, but I can't get beyond a 33.6K connection.

• Is there any way to automate the dial-up connection, so I don't have to click Connect every time?