This is a very common problem that can occur for any the following reasons:
- Possibility
A dial-up networking connection has not been established. Attempting to find a website without an Internet connection will result in this message.
Solution
Verify that a connection is indeed established. To do this, you must check to see that the PPP software is running and shows an active connection. For each O/S, look for the following:
Windows 95/98/NT Check the Taskbar and look for a button that says "Connected to 95Net" OR look in the lower right corner near the time for an icon of 2 little monitors. Either icon's presence is proof of an active connection. Windows 3.1 Trumpet Winsock must be running. In the program's window, verify that the line "Accepted: Login Succeeded" is present. Macintosh Generally, a telephone icon will appear in the upper right corner. Opening this icon should display the connection status.
- Possibility
The DNS ( Domain Name Service ) of the user's system is either disabled, misconfigured, or not functioning properly.
Solution
Verify that the DNS is enabled and set to the proper numbers.
Windows 95/98/NT There are 2 places to check. Unless there are Network issues, the DNS numbers should be changed to our Primary and Secondary numbers and DNS must be enabled.
My Computer >> Dial-Up Networking >> Properties of 95Net Connection Icon. Click on Server Type and select TCP/IP settings. Verify the correct numbers are entered.
My Computer >> Control Panel >> Network. Double-click on TCP/IP >>Dial-Up Adapter. Click on the DNS configuration tab and make sure that DNS is enabled. The host name should be the user name, domain name is 95net.com, and the primary and secondary DNS should be entered in the DNS Server Search Order fields.
Windows 3.1 Trumpet Winsock must be running. In the program's window, verify that the line "Accepted: Login Succeeded" is present. Macintosh Generally, a telephone icon will appear in the upper right corner. Opening this icon should display the connection status.
Possibility
The web site or file the user is looking for does not exist.
Solution
Have the user verify the web site address. Test access to other sites. If the user cannot access other common sites such as www.microsoft.com or www.yahoo.com, check 2 items above.Possibility
There is a TCP/IP protocol conflict.
Solution
This might occur if an existing network is using the TCP/IP Protocol already. This is a very rare situation. Unfortunately, TCP/IP can only be set to 1 domain. Therefore, it's not possible to establish a Dial-Up Networking connection under these conditions.
An extremely annoying error message that occurs randomly, for any number of reasons. The most common ones are:
- Possibility
A random occurrence.
Solution
The easiest thing to do is to either re-try the connection, or to restart the computer and then re-try the connection.
Possibility
If the message occurs repeatedly, there could be a problem with the modem
Solution
If possible, update the modem with the latest drivers.Possibility
Protocol conflict within the user's system.
Solution
Unless the system is on a network, make sure that all other protocols other than TCP/IP are removed. Check both the Server Type Settings in Dial-Up Networking and the Configuration Screen in the Network icon of the Control Panel.Possibility
An older version of Dial-Up Networking is causing problems.
Solution
If at all possible, visit www.microsoft.com and download Dial-Up Networking version 1.2 or 1.3, which is an upgrade that addresses this particular problem. The latest versions of Windows 95 and Windows 98 already have the upgraded version.Possibility
A problem with the 95Net system.
Solution
After all other avenues have failed, you may contact the 95Net office to verify the integrity of our system.
More common than you may think. Several reasons why this may occur.
Possibility
The User Name and password are not being entered correctly.
Solution
Verify that the User Name and Password are correct and that they are being typed in all lowercase with no spaces.Possibility
The User Name and/or Password has been entered incorrectly in our system.
Solution
If above item fails, contact the 95Net office to double-check our entry.Possibility
The account has been suspended.
Solution
Any violations of the 95Net User Agreement, such as Unsolicited Bulk Mailing, may result in immediate suspension of an account. If repeated attempts at login fail, contact the 95Net office for account status.
My modem does not dial out automatically when I double-click on the Netscape or Internet icon.
A very common problem in Windows. The automatic dial feature will inexplicably stop working. There are 2 possible solutions to this problem.
Possibility
The feature has been disabled.
Solution
Open the Control Panel and double-click on the Internet icon. Click the Connection tab and verify that "Connect to the Internet as Needed" is checked or click the Settings button and verify that 95Net is the listed connection.Possibility
The feature has just died for no reason.
Solution
You must download the following patch and run it on the system. Make sure that all open programs are closed prior to running the patch.
If you are using Internet Explorer Simply click here to download the patch needed to fix the problem - Autodial.reg. If you are using Netscape Navigator. Right-click on this file and choose to Save Link As - Autodial.reg.
Alternative Solutions
If the above patch did not work, you must either connect manually by dialing the connection first from Dial-Up Networking or to use a 3rd party program such as DUNCE
I forgot my password, how do I get It?
You should keep a record of your user name and password so that you can address this issue at anytime. Passwords, when entered, get encrypted so that no one may read them. Passwords cannot be read, only changed. To change your password, simply call the 95Net office and we can assign a new one for you.
Error Message: There is no dial-tone
Fairly common problem that most users can figure out on their own. Nevertheless, the 2 main reasons why this would occur:
Possibility
Phone line is not connected properly.
Solution
Verify that the phone line is properly inserted into the correct jack in the modem. Verify also that the phone line is connected to a wall jack. Test the line with a regular phone to verify dial-tone if necessary.Possibility
An additional number needs to dialed prior to dialing out.
Solution
Check to see if a number 9 or any other number needs to be dialed prior to dialing. If so, in the Connect to 95Net window, click on the Dial Properties button. Toward the middle, where it says "To dial a local number, first dial.." enter the number to be used and then click OK at the bottom.- Back to Tech Support